DiphonySupport
We answer every message, usually within one business day.
Tell us your macOS version and what you were doing when it went wrong — that alone solves most cases.
Common questions
The other side of the call is silent in my recording
macOS needs a separate permission for system audio. Open Diphony › Settings › Health Check; if "System audio" is not green, follow the button there — it takes you to the exact panel in System Settings.
Both speakers show up as the same person
That should not happen: Diphony keeps the microphone and the system audio as two
separate tracks, so attribution does not depend on guessing voices. If you do see it,
send us the session's transcribe.log (Settings › Health Check › Copy Report).
Where are my recordings?
In the folder shown at Settings › Recordings folder. Each session is a plain folder with the audio and the transcript inside — nothing proprietary, nothing locked.
I paid but the app still says Free
Open the paywall and press Restore Purchases. Make sure you are signed in to the same Apple Account you bought with.
My recording stopped by itself at an hour
That is the free plan: two sessions a day, up to 60 minutes each. The part recorded before the limit is kept and transcribed — nothing is lost. Pro removes both limits.
How do I cancel the subscription?
App Store › your account › Subscriptions. Cancelling stops the next renewal; see the Terms of Use.